為了確保我們的努力取得實(shí)效,就不得不需要事先制定方案,,方案是書(shū)面計(jì)劃,,具有內(nèi)容條理清楚、步驟清晰的特點(diǎn),。大家想知道怎么樣才能寫(xiě)一篇比較優(yōu)質(zhì)的方案嗎,?下面是小編為大家收集的方案策劃范文,供大家參考借鑒,,希望可以幫助到有需要的朋友,。
客服經(jīng)理績(jī)效考核方案 客服經(jīng)理的績(jī)效考核量表篇一
????1?¢?aá??üo?μ?òyμ??±1¤ee?a£??ó???±1¤μ?×??ò1üàí£?ìá??1¤×÷?¨e§,·¢?ò?±1¤?±?ü£?í?ê±êμ???±1¤ó?é????üo?μ?1μí¨£?′′?¨ò?????óe·¢?1?±á|oí′′?ìá|μ?ó?e?í??ó£?í??ˉ1???×üì???a???±êμ?êμ???£
????2?¢?aá??üè·?eμ?á??a?±1¤?ó?éμ?1¤×÷ì??è?¢??e??¢?üá|×′???¢1¤×÷?¨e§μè?ù±?×′??£??a1???μ?è??±??°??¢?ú??μ÷?ˉ?¢?±3í?¢?à?μ?°?°òμ1???μèìá1?e??¢òà?y?£
????3?¢?a?±1¤μ??°òμ·¢?1????μ????¨oí?±1¤μ?e?3ê′yó?£¨o?μ÷??£?ò??°?à1?μ??ìóy?à?μìá1?è?êae??¢ó???2?òà?y?£
????4?¢????o?×a?ˉ?aò???1üàí1y3ì£??úí?·?e?3éò????±1¤ó?1??????ò1μí¨μ???쨣?ò?????1üàíe§aê?£
?????¨e§???à?÷òaê???è?ì??yê??±1¤??eeμ??¨?ú???à£?êêo??í·t2??ùóeò?×a?yμ??yê??±1¤£??ò°üà¨ea??êμ?°?±1¤?¢?o?ùé??úμ????°?±1¤?¢×a?ú?¢?úéy?¢?μ?°μèì?êa?×???±1¤?£
????1?¢ò?1??????±1¤μ??-óa(chǎn)òμ?¨??±ê?¢?í?§aúòa?è?¢·t??ì??è?°?à1?μ?1üàí??±ê£?oí?±1¤êμ?ê1¤
????×÷?eμ??í1?êaêμ?a?ù±?òà?y£?
????2?¢ò??±1¤??o????è1??¨μ??úèy?¢3ìeòoí·?·¨?a2ù×÷×??ò£? 3?¢ò?è????¢?í1??¢1??y?¢1??a?¢1?·??ao?e???o?àí???£
????1?¢ ??o??á1?μ?μè???à?¨£o
????è?2?ààeíμ???o??á1?°′?±1¤??o?×ü·?£???·??a?°ì?ó??±?¢?°ó?e??±?¢?°?eμè?±?¢?°óe′yìá???±?¢?°?±eèìá???±??μè??£?2¢×÷è??a???¨£o μè?? ì?ó?e? ó?e? ?eμè óe′yìá?? ?±eèìá??
??????o?×ü·? 95·?ò?é? 85¨d95·? 70£-84·? 50£-69·? 50·?ò??a
????2?¢ ??o?μè??±èày????£o
????ì?ó?e?è?êy£o2?3?1y±?2???£¨·?1???£??±1¤×üêy10£¥ ó?e?è?êy£o2?3?1y±?2???£¨·?1???£??±1¤×üêy15£¥ ?eμèè?êy£o??±?2???£¨·?1???£??±1¤×üêy65£¥ óe′yìá??è?êy£o????±?2???£¨·?1???£??±1¤×üêy10£¥ ?±eèìá??è?êy£o????±?2???£¨·?1???£??±1¤×üêy10£¥
????×¢£o??o?áeè???ó?e??ò?±eèìá????£?±?e?í?ê±ìá1???ì?μ?êaêμòà?y
??????o?μ?ò?°?2ù×÷3ìeò£o
????1?¢ ?±1¤×??à£o°′???°??o?×??à±í?±£??±1¤????êêμ±μ???o?á?±í??ee×??ò?à1à
????2?¢ ?±?ó?÷1ü?′?à£o?±?ó?÷1ü???±1¤μ?±í????ee?′?à?£
????3?¢ ???ó?÷1ü?′o?£o???ó?÷1ü????o??á1??à1à£?2¢×?oóè??¨?£ 213??¨òé£o
????μ±?±?ó?÷1üó??à·?êyó??±1¤×??à·?êy2??àoü′ó,é??á????μμ??ê±£o
????1?¢ ?±?ó?÷1üó|è??±1¤±?×??í1?μ??-?ò?ù′?×??à
????2?¢ è??±1¤?ù′?×??à·?êy±??ˉ2?′óê±£??±?ó?÷1ü?éò???ee?′?à£?2¢?ò???±1¤μ????ó?÷1ü?μ?÷?é??
????3?¢ μ±?±1¤×??à·?êyó??±?ó?÷1ü·?êy3???μμ??é?μ?2?±e£??¨òé?÷1üó|??ó????±1¤??ee??ì?£?2¢íê3é?°?¨e§??ì?±í?±
????μ±?±1¤×?oó??o?·?êy1éè??°?±eèìá???±?ò?°ì?ó??±ê±
????1?¢ ?¨òé???±1¤?÷1üó??±1¤??ee??ì?£?2¢íê3é?°?¨e§??ì?±í?±
????2?¢ è?óe±?òa£??éáíía????ì?μ?êaêμ?μ?÷£?×÷?a??o??á1?μ?213?2?á??£ ×¢£o??o??ü?ú?é???¨?a£o?a?è?¢???è?¢?ê?è
????1?¢ ??o?éê??ê??aá?ê1??o????èíêé??ˉoí?ú??o?1y3ì?e???y×?μ?1??a?¢1??y?¢o?àí??éè?¨μ?ì?êa3ìeò?£
????2?¢ 2?ê?ó??±?ó?÷1üì?a???o??úèyoí?á1?oó£?è?óeòìòé£??é?è?ò2????÷1üìá3?éê??£?óé2????÷1ü??eee-μ÷£?è?2????÷1üe-μ÷oóè?óeòìòé£??é?òè?êa??2??ˉ?±?áìá3?éê??£?óéè?á|×ê?′2???ר?±??eeμ÷2ée-μ÷?£
????3?¢ ??o?éê??μ?í?ê±±?e?ìá1???ì?μ?êaêμòà?y?£
????1?¢ 1???????o??á1?ó??ú???òìù?à1ò13£?°′?±1¤μ??ê?è??o?3é?¨???±1¤μ??°??1¤×ê??eeμ÷??£?μ÷???-?òè??a£o
????£¨1£?ì?ó??±1¤£o?-?òé??ú???òìùé?μ÷ò???
????£¨2£?ó?e??±1¤£o?ú???òìù2?×÷μ÷??£??ú?ú?áêêμ±ê±£??é×÷?°???úéy′|àí
????£¨3£??eμè?±1¤£o?ú???òìù2?×÷μ÷???£
????£¨4£?óe′yìá???±1¤£o?ú???òìù2?×÷μ÷??£?μ?áe?a?ê?e??o????ó?£
????£¨5£??±eèìá???±1¤£o?ú???òìù?aμ÷ò???£??òáe?a?ê?e??o????ó?£
????2?¢?ê?è??o??a?°óe′yìá??àà?±?±1¤μ?′|àí
????£¨1£? ?ú???òìù?y2?μ÷??£??ú?ê?e??o??°2?×÷?úéy′|àí
????£¨2£? è??ê?e??o??ù?à?a?°óe′yìá???±£??ò?ú???òìù?aμ÷ò???£?è?μè???ú?°óe′yìá???±??é?£??ò?ú???òìù2?μ÷??£?ò2?é°′?y3£3ìeò×÷?úéy′|àí?£
????£¨3£? è??ê?e??o??ù?à?a?°óe′yìá???±£??ò?úμú?t′??ê?è??o?ó??à?a?°?±eèìá???±£??ò1???ó?′??±1¤?a3yàí?ˉó?1¤1??μ?£
????3?¢?ê?è??o??a?°?±eèìá??àà?±?±1¤μ?′|àí
????£¨1£? ???±1¤?ú???òìù?ú?ê?è??o??áê?oó?aμ÷ò????£
????£¨2£? í?ê±£?è??ú?ê?e??o??°£?1???ó????±1¤??ó?o???μ??ú£??ò???±1¤ó?1?????ó??úaúoó£?1???2??ù??ó??£?ú?a?ú??£????±1¤?ú???òìù?àó|?aμ÷ò???
????£¨3£? è??ú?ê?e??o?ê±£?1???ó????±1¤??ó?o???è??′μ??ú£??ò???±1¤??ee?ê?e??o?£?è?è??à?a?°óe′yìá???±?ò?°?±eèìá???±£??ò1???ó?′??±1¤?a3yàí?ˉó?1¤1??μ£?è??à?a?°?eμè?±?òò?é?μè£??ò1????ìe???ó?£?μ??ú???òìù?úμú?t′??ê?è??o??aê??°2?×÷μ÷???£
????1?¢±?è?3??ü3?μ??·eeoí?ü3?μ??¨e§£?±?è?3???2?μ??·eeoí??2?μ??¨e§£????±1¤??ee??±eó???·?£?ê1ó?e?è?2?í?ó±??3?£?
????2?¢á??a×é?ˉ?e????è?μ??·eeoí?¨e§????2¢ìá1??¨éèe?μ?·′à?£?è??±1¤??3t1???????1¤×÷μ??à??£??aμàé???????μ??úí?oíòa?ó£??aμà1???ó?e??±1¤μ?±ê×?oíòa?óê?ê2?′£?
????3?¢°??ú1üàí???????ˉ?aê?è??±ò?óeμ??yè·ee?a£?′ù??é???oí?aê??±1¤μ?óee§3?e?μ?1μí¨£?ìá??1üàí?¨e§£?
????4?¢á??a?±1¤?à?μoí?ìóyμ?eèòa£??a1???μ??à?μ·¢?1????ìá1?òà?y?£
????5?¢1???μ?e?3ê??2??¢?±1¤?úéy?μ?°?¢?ú??μ÷?ˉ?¢?±?eμèìá1?è·?eóeó?μ?òà?y£?
????1?¢???à3é?¨??×üoó??ò????±1¤?¢1üàíè??±·?±e??ee?yì?·?2?oí??eò£o?°10%ó?e?£?15%á?o?£?65%ée?é£?10%2?£?×?oó10%??2??£
????2?¢?°10%ó?e?μ??±1¤×÷?a?óe??ò?úéyμ????ó£??°15%μ??±1¤????óèò?′?e?μ?èùótoí???ê?±à??£×?oóμ?10%×÷?a?μ???ò???1o?í?μ????ó?£
????3?¢?°10%×÷?a??è?è?2?′¢±??a£?è?á|×ê?′2?????o?2????÷1ü?a′?2?·??±1¤×÷?°òμ·¢?11???oí??μ?£?í?ê±×÷?a1?????òa?ú??ìá°?ê×òa??a????ó?£
????4?¢oó20%×÷?a??μ??à?μ?ìóyoí????μ????ó£?è?á|×ê?′2?????o?2????÷1ü?a′?2?·??±1¤ìá1??ìóy?¢?à?μ?¢1¤×÷?¨e§????μè?à1?μ???μ??£
????5?¢??óú2?°′1??¨oíòa?ó??o?1¤×÷£??¥·′1??¨ìá1?eé?ù×êá?e??¢£??°????2?á?ee?aμ?£???°′??°ù·???o????èμ??à1?1??¨?±3í?£
客服經(jīng)理績(jī)效考核方案 客服經(jīng)理的績(jī)效考核量表篇二
????1?¢1?·?1???í?μê?í·t×éè?3£?úê?1¤×÷£??÷è·1¤×÷·??§oí1¤×÷??μ??£
????2?¢ê11??????í·t×é1¤×÷??eeo?àí????2¢?÷è·??o?òà?y?£
????3?¢1?à??è??£?′ù??·¢?1?£
????í?μê?í·t×é
????2éè??a?è??o??a?÷μ?·?·¨£???í?μê?í·t×éè??±μ±?aμ?.1¤×÷±í????ee??o?£???o?êμê?ê±???a2011?ê6?a7è??e?£
????£¨ò?£???o?μ??úèy
????1?¢·t??àà
????íúíú1μí¨£¨×é?ˉ×a?ˉaê?¢???ù?ìó|ê±???¢?í?§á÷ê§aê£?
??????μ¥àࣨ??μ¥×ü?e???¢óee§??μ¥±è???¢????±èày?¢í???±èày?¢???ù?íμ¥??£?
????????àࣨ1??íí???±è???¢òì3£??μ¥±è??£?
????2?¢1üàíàà
????1???±¨±íé????°ê±e??¢±¨±íêy?y??êμe??¢±¨±í??ì??êá??£
????£¨?t£???o???±êêy?yà′?′
????1?¢?à1??¨e§èí?têμê±?à???£
????2?¢???í·t×é??ee3é·??ê?£
????£¨èy£???o???±ê
????í?μê?í·t×éè??±?¨e§??o?±í??±í?t£?×ü·??a100·??£
????1?¢??o?·??a×??à?¢μê3¤??o?á???£?á?àà??o??÷ì??ù??μ?è¨???°??o??úèyè??a±í?ùê??£
??????o???è¨????o???μ?
????±???o?è?±?è?30%1¤×÷è???íê3é?é??
????μê3¤70%"1¤×÷?¨e§?¢1¤×÷?üá|
????1¤×÷e-×÷e??¢·t??e?"
????1?¢???a?à±è×?o?????μúò???£??±à?100?a£?×?o?????×?oóò???£?ìá3é?e??100?a?£
????2?¢?a??o??à±è×?o?????oóá???£?×e??·???a?oó?-òò£?????a?oó?-òò£??°?ò????′?ê?£?2¢?ú?a?¨e§??o?í¨±¨?a·¢oóμ?ò??ü?ú£?ìá??????·?°??£
????3?¢á?e?3???a£¨???è£??à±è×?o?????×?oóò???£???a?μ÷?ú?£
客服經(jīng)理績(jī)效考核方案 客服經(jīng)理的績(jī)效考核量表篇三
????1?¢?aá?1????¢óee§μ??à???í·tè??±μ?1¤×÷òμ?¨?¢1¤×÷?üá|oí1¤×÷ì??è£??°ê±?à?y??2?£?????1¤×÷·?·¨£??¤à??ù?è′′ó?£?ó??ˉ??ì??í·tí??ó£?′ó??è???ìáéy?í·t?êá?oí?óòμe§ò?£?ì????¨±???o?·?°??£
????2?¢???í·tè??±??eeμ?òμ?¨??o??á1???×÷?a±?1?????eeè??±e?×êμ÷???¢?à?μ1????¢?°???úéyoí?ú??μ÷?ˉμ???2?òà?y?£
????3?¢???¨e§??o?èúè?1???1üàí1y3ì£??ú??o??ee?3é?±1¤ó?1??????ò1μí¨μ???쨣?????1üàíe§aê?¢í??ˉ1???á?o???×÷?£
????±?×?1????¢1??y?¢òyμ??¢?¤à?μ??-?òêμê????à£??í·tè??±μ????à?á1???ó?1???òμ?¨oí??è?òμ?¨?±?ó1ò13£?òμ?¨???àò2??×÷?ae?×êμ??÷òa2???òà?y£??±?ó???¨×???è?ê?è??£
????ò?òμ?¨??o??a?÷£??à?a??o?e?ê?2¢ó?à′??ee×?o???á?£?ò??ó??o?e§ò?×?′ó?ˉ?£
????±?·?°?êêó?óú±?1????ùóeμ??í·tè??±£????à1?2????o?eè?×???êμê?£?óèò?è???a?êμ£?è?óeì?êa?é??2?±?°′ê±êμê?μ?£?eè?°ê±???a£?áí×???a??£
?????ùóú?í·t?ú??ì??ê£??í·tè??±μ??¨e§??o???êμee?a?è??o?£???ò??a×÷?aò?????o?μ¥??£???ì???o?ê±??′yéìò飨???aμ??a???ò?a?a?a3?£??£
?????¨e§??o???±êê??±1¤1¤×÷òμ?¨?¢1¤×÷?üá|μ?á??ˉe?ê?£?í¨1y?÷á??ˉ??±êμ???á??éò?ì????í·tè??±μ?1¤×÷òμ?¨?¢?üá|oíì??è?£?ùóú?í·t?ú??×?éíμ?1¤×÷e??êoí1¤×÷?úèy£??í·tè??±?¨e§??o???±ê?÷òa·??aò??a????·???£o
????1?¢??±êíê3éaê?£??±êíê3éaê£??′ì??¨?a?úí¨1y?í·tè??±êμ?êíê3éμ??úê???ó??????ùòaíê3éμ??úê???????μ?±èaê£?±íê??aêμ?ê?úê???/?????úê???£?è?aíò/?a?£
????2?¢?ˉμ¥×a?ˉaê?£?ˉμ¥×a?ˉaê£??′1??í?ò?í·t?ˉμ¥·t??μ?è?êyμ?×????aμ¥è?êyμ???±èaê£?±íê??a×????aμ¥è?êy/?ˉμ¥è?êy?£
????3?¢×????aμ¥3é1|aê?£×????aμ¥3é1|aê£??′1??í?a?¨μ¥μ?è?êyμ?×???????è?êy????μ?±èày£?±íê??a×???????è?êy/?aμ¥è?êy?£
????4?¢?íμ¥???£?íμ¥??£??′ì??¨ê±???ú?????í?§1oaò±?μêéì?·μ????è£?ê?±?íúíúa?êμ?ò×???????μ??úê?×ü??ó??aμ¥????μ??í?§×üè?êy????μ?±èày£?±íê??aì??¨ê±?ú?ú?úê?×ü??/?????í?§è?êy?£?ü3?·?ì???á??í·tè??±μ??í?§?×oí?èoí1¤×÷?üá|?£
????5?¢íúíú???′aê?£íúíú???′aê£??′?í·tè??±í¨1yíúíú×÷3????′μ??í?§êyó?×ü?ó′yμ??í?§êy????μ?±èaê£?±íê??a???′?í?§êy/×ü?ó′y?í?§êy?£è????ùóe?ó′yμ??í?§??óèò????′£??ò???′aê?a100%?£
????6?¢íúíú?ìó|ê±???£íúíú?àó|ê±??£?????ò?′?×??í?§?ˉμ¥μ??í·t×÷3???ó|?aò?1y3ì????μ?ê±??2?μ??ù?μ?£ò?°?à′?μ£?40??μ??ìó|ê±??ê??à???y3£μ?£?×?μ?êìá·μ??í·t?á°é?ìó|ê±???????ú20~30??£??ü?±?ó1??μ×????í?§ì??èoí?í?§1??μμ???3??£
????7?¢e-?ú?ú??·t???£±?????×÷?aò???1¤×÷?é??μ?2???£??á?ù?y??ì??é??×???ì?μ÷???£
????8?¢?′eeá|?£?′eeá|£??′?í·tè??±ì??¨ê±???ú?ùíê3éé????÷1ü??′úè???μ??é??£?±????òóéé????÷1ü?ùóú?í·tè??±1¤×÷êμ?é×÷3???á?£??3óè·??μ?£
????é?ê??÷????±ê?÷òaòà?y?í·tè??±μ?êμ?ê1¤×÷?é??£?òà?y?í·t?¨e§1üàí?μí3£¨è?£o3àí????·£??ù??ó|êy?y??eeí3???£′?ía£??úêμ?ê???à?e3yá??÷1ü?áo??í·tè??±êμ?ê1¤×÷±í??×÷3??à??ía£??í·tè??±×?éíò2óe×??àμ?è¨á|oíè¨à??£×???μ???o??á1???ê???é?ê??÷????±ê???à?á1?μ?×?o??à???£
????1?¢??o???±?e?êì?¤?¨e§??o????è?¢á??ˉ??±ê?°??o?á÷3ì£?êìá·ê1ó??¨e§??o?1¤??£?2¢?ú??o??¢?3?μμ?1y3ì?e?°ê±ó?±???o???£¨?í·tè??±£?1μí¨£?á|?ù?í1??¢1??yμ?íê3é???à1¤×÷£?±£?¤???à1¤×÷μ??3à??¢óee§?a?1?£
????2?¢??o???òà?????¨μ???o???±ê?°±ê×?£??ù?y?÷?í·tè??±?ù??ó|μ??÷????±êêy?y?°1¤×÷±í??óèò??à1à?¢′ò·?£??3óè?÷????±êò???ì?·??μ?£
?????????í·t?à1àaú·?100·?£????e??±êíê3éaê??30%£¨30·?£?£??ˉμ¥×a?ˉaê??30%£¨30·?£??¢?aμ¥3é1|aê??10%£¨10·?£??¢?íμ¥????5%£¨5·?£??¢íúíú???′aê??5%£¨5·?£??¢íúíú?ìó|ê±????5%£¨5·?£??¢e-?ú?ú??·t????5%£¨5·?£??¢?′eeá|??10%£¨10·?£??£
????ò?é?3ìeòíê?áoó£??1eèòa?±1¤×?3?×??ò?à?¨£??÷1ü?o?eè?ò2eèòa?áo??±1¤1¤×÷3é?¨?°??ê±±í?????±1¤×?3??í1??à?¨?£?±1¤×??àoí?÷1ü?à?¨ò2??×÷?a??è?×???μè???à?¨?°?±3íμ?`2???òà?y?£
????3?¢???÷??±????à??μ??÷??±ê??o?·??μ??ee?ó×ü£?2¢óé??μ?μí×÷3???eò?£?ù?y?ó×ü·??μ£????í·tè??±·??a3????í·t?¢?e???í·toí?????í·tèy??μè???£???eá?′????à?e£?·??μ???ú90·?ò?é?μ?£????í·tè??±?í·tμè????±??¨?a?????í·t£?á?′???o?·??μ???ú80·?~90·?????μ?£??í·tμè???¨?a?e???í·t£?á?′????ú70~80·?μ?£??òêó?a3????í·t?£±???o??????eò?′???o?×ü·?μíóú70·???????óèìáe?2¢??eeé??è·?ì?£??-??μ?è?μíóú70·?????óèò?ì?ì-?£?í·tè??±??o?μè??2?í?£??ù??ó|μ?e?×ê?????¢?ú???±?eμèò22?í?£????ú1?à?′′ó??ù?è?£
????4?¢213??¨ò飨′yéìòé£?£o
??????ò????è?ò??ò??ê?è?1???ùóú±??×???ú?í·t?±1¤μ?×üì?1¤×÷òμ?¨£??à??3????è?ò?ê?è?°×????í·tר?±?±?¢?°ó?e??í·tר?±?±è??é??£????e×????í·tר?±??è?ì??í·tè??±μ?±èày2?μ?3?1y5%£?ó?e??í·tר?±±èày2?μ?3?1y10%?£??μ?′?àà?±????????ò?ì?±e?±à?£?è?°?·¢ì?±e1?à??±?ò?±à?a?ó??£
?????a±£?¤?í·t??o????èμ?íêé?oí??o??á1?μ?óee§?¢1??y£?ì?′?éè?¨??o?éê???aò?ì?êa3ìeò?£??óú2????°?÷1ü?o?eè?×?3?μ????à?á1?£?è?óeòìòé£??±1¤?é?±?ó?ò2????÷1üìá3?éê??£??èóé2????÷1ü??eee-μ÷£??-e-μ÷è?óeòìòéμ?£??é?ò1???è?êa2???ìá3?éê??£?óéè?êa2???ee??ì?μ÷2é£?óèò?e-μ÷£??eêμ±£?¤???à?á1?μ??í1??¢1??y?£
????1?¢ò?é??ù×??à1à?á1????±?óó?e?×ê?¢ìáéy?±?e?°oó?ú?à?μ?¢?°???úéy1ò13£???ì???o?μè???à?¨?°?±à?±ê×?è??a±í£o??o?μè???à?¨?°?±à?±ê×?
????í¨1y???í·tè??±??ee?¨e§??o??°????±êíê3éaê?¢?ˉμ¥×a?ˉaê?¢?aμ¥3é1|aê?¢?íμ¥??μè1??ü??±êμ??à?¨£?±?óú?°ê±·¢???÷?í·tè??±μ?ó?áó?ù?ú£??°ê±?ú??£?òòê?à?μ?£?2¢í¨1y???§μ???°àoíêêμ±μ??à?μà′??21?ì°?£?ìáéy??è??üá|oíí??óá|á??£1?????òà??ì??¨ê±?ú??o??à?¨?á1???óè±í??ó?òì??ò????êoí??é?é?μ??§3?oí1?à?£???ì??¤à?e?ê?è?ìáe??¢ìá1??à?μ?ú?áoí?ú??ìáéyμè£?ò?′?à′1?à??í·tí??ó?ù?è′′ó?£?×·?ó×????£??ì???±ê??á?·?·¨?°?ì°?·????ê?????t?eê?ày?£
????2?¢?¤à?·?·¨
????3?¢3í·£·?·¨£¨êó×?éí?é?????¨£?
?????-??o?×ü·??μ?ú70·?ò??a£??-??μ??¢?ìóy?t?÷????2???£??????1??ó??£
客服經(jīng)理績(jī)效考核方案 客服經(jīng)理的績(jī)效考核量表篇四
????1?¢1?·?1???í?μê?í·t×éè?3£?úê?1¤×÷£??÷è·1¤×÷·??§oí1¤×÷??μ??£
????2?¢ê11??????í·t×é1¤×÷??eeo?àí????2¢?÷è·??o?òà?y?£
????3?¢1?à??è??£?′ù??·¢?1?£
????í?μê?í·t×é
????2éè??a?è??o??a?÷μ?·?·¨£???í?μê?í·t×éè??±μ±?aμ?.1¤×÷±í????ee??o?£???o?êμê?ê±???a2011?ê6?a7è??e?£
????£¨ò?£???o?μ??úèy
????1?¢·t??àà
????íúíú1μí¨£¨×é?ˉ×a?ˉaê?¢???ù?ìó|ê±???¢?í?§á÷ê§aê£?
??????μ¥àࣨ??μ¥×ü?e???¢óee§??μ¥±è???¢????±èày?¢í???±èày?¢???ù?íμ¥??£?
????????àࣨ1??íí???±è???¢òì3£??μ¥±è??£?
????2?¢1üàíàà
????1???±¨±íé????°ê±e??¢±¨±íêy?y??êμe??¢±¨±í??ì??êá??£
????£¨?t£???o???±êêy?yà′?′
????1?¢?à1??¨e§èí?têμê±?à???£
????2?¢???í·t×é??ee3é·??ê?£
????£¨èy£???o???±ê
????í?μê?í·t×éè??±?¨e§??o?±í??±í?t£?×ü·??a100·??£
????1?¢??o?·??a×??à?¢μê3¤??o?á???£?á?àà??o??÷ì??ù??μ?è¨???°??o??úèyè??a±í?ùê??£
??????o???è¨????o???μ?
????±???o?è?±?è?30%1¤×÷è???íê3é?é??
????μê3¤70%"1¤×÷?¨e§?¢1¤×÷?üá|
????1¤×÷e-×÷e??¢·t??e?"
????1?¢???a?à±è×?o?????μúò???£??±à?100?a£?×?o?????×?oóò???£?ìá3é?e??100?a?£
????2?¢?a??o??à±è×?o?????oóá???£?×e??·???a?oó?-òò£?????a?oó?-òò£??°?ò????′?ê?£?2¢?ú?a?¨e§??o?í¨±¨?a·¢oóμ?ò??ü?ú£?ìá??????·?°??£
????3?¢á?e?3???a£¨???è£??à±è×?o?????×?oóò???£???a?μ÷?ú?£
客服經(jīng)理績(jī)效考核方案 客服經(jīng)理的績(jī)效考核量表篇五
?????°ê±?¢1??yμ????±1¤ò????è?úμ???ì?1¤×÷?é????ee?à1à£????¨3é?¨£?·¢???êìa£?±?×??ààí?àμ??¢?±·£óe?èμ??-?ò£?êμ??μ÷?ˉ?±1¤1¤×÷?y??e??¢?÷?ˉe??¢ìá??1¤×÷e§aêμ???μ?£?????í¨1y?±1¤??e§aêμ??y??1¤×÷ê12??????èí?1?è???μ?ò??3à?íê3é£?′ó??′?μ?μ?éì2??a1???òμ?¨×?3??ü′ó1±?×ó?í??ˉμ???????±ê?£
????ò?è????¢?í1??¢1??y?¢1??a?¢1?·??ao?e???o?àí??£?ò??±1¤êμ?ê1¤×÷?eμ??í1?êaêμ?a?ù±?òà?y
????±?·?°??÷òaêêó?óúμ?×óéì??2?ò??-í¨1yê?ó??ú??2ì£?×a?yoóμ??yê??±1¤?£
??????o?·????è??o?oí?ê????o?á?àà?£
???????è??o?ò?ò??????裨èy???a£??aò???o??ü?ú?£
?????ê????o?ò?ò??ê?aò?????o??ü?ú?£
?????aá?±£?¤1????¢1??y?¢?í1??¢è???μ??-?ò£???o?êμee?±1¤×??à?¢í?êa?¥?à?¢?-àí?′?ࣨ?±ê?£?£?è?·???á¢ì?ê?μ????àì????£
????2?í?μ?1¤×÷?ú??ê?2??üó?í??ùμ?±ê×?è¥??o?μ?£??ù?y2?í?μ?1¤×÷?ú???°?ee??ê£????¨3??ü?í1?·′ó|?±1¤êμ?ê1¤×÷?¨e§μ?μ???o?±ê×??£
????1???μ???o?±ê×??÷òaê?′ó?-óa(chǎn)òμ?¨?¢1¤×÷ì??è?¢è??°?üá|?¢í??óe-×÷??·???£?2?í?1¤??μ??±1¤£?????o?±ê×?μ?è¨??ò22?ò??ù£???ì?è¨??·???è??a£o
?????ú?aà?ì?±eeèòaìáμ?ò?μ?μ?ê?,?aà?μ??-óa(chǎn)òμ?¨?÷òaê????±e??¢á?oíe??¢?êá??±,??êμ?ê2ú?·?úê?????×÷?aò???2???±ê×?,òò?aμ?éì2?μ??÷òa1¤×÷?°?e???o?eμ??±e??¢?±?aò??é,×????ü°??àéùe??¢×a?ˉ3é?úê????òê??úê?2?μ?o?e?1¤×÷?°?eoí??±ê?£
?????±1¤×??à£-?μí?êa?¥?à£-?μ?-àí???à
????±?×¢:1¤×ê?á11: ?ù±?1¤×ê+?¨e§1¤×ê+òμ?¨ìá3é?£
客服經(jīng)理績(jī)效考核方案 客服經(jīng)理的績(jī)效考核量表篇六
????1?¢?aá??üo?μ?òyμ??±1¤ee?a£??ó???±1¤μ?×??ò1üàí£?ìá??1¤×÷?¨e§,·¢?ò?±1¤?±?ü£?í?ê±êμ???±1¤ó?é????üo?μ?1μí¨£?′′?¨ò?????óe·¢?1?±á|oí′′?ìá|μ?ó?e?í??ó£?í??ˉ1???×üì???a???±êμ?êμ???£
????2?¢?aá??üè·?eμ?á??a?±1¤?ó?éμ?1¤×÷ì??è?¢??e??¢?üá|×′???¢1¤×÷?¨e§μè?ù±?×′??£??a1???μ?è??±??°??¢?ú??μ÷?ˉ?¢?±3í?¢?à?μ?°?°òμ1???μèìá1?e??¢òà?y?£
????3?¢?a?±1¤μ??°òμ·¢?1????μ????¨oí?±1¤μ?e?3ê′yó?£¨o?μ÷??£?ò??°?à1?μ??ìóy?à?μìá1?è?êae??¢ó???2?òà?y?£
????4?¢????o?×a?ˉ?aò???1üàí1y3ì£??úí?·?e?3éò????±1¤ó?1??????ò1μí¨μ???쨣?ò?????1üàíe§aê?£
?????¨e§???à?÷òaê???è?ì??yê??±1¤??eeμ??¨?ú???à£?êêo??í·t2??ùóeò?×a?yμ??yê??±1¤£??ò°üà¨ea??êμ?°?±1¤?¢?o?ùé??úμ????°?±1¤?¢×a?ú?¢?úéy?¢?μ?°μèì?êa?×???±1¤?£
????1?¢ò?1??????±1¤μ??-óa(chǎn)òμ?¨??±ê?¢?í?§aúòa?è?¢·t??ì??è?°?à1?μ?1üàí??±ê£?oí?±1¤êμ?ê1¤
????×÷?eμ??í1?êaêμ?a?ù±?òà?y£?
????2?¢ò??±1¤??o????è1??¨μ??úèy?¢3ìeòoí·?·¨?a2ù×÷×??ò£? 3?¢ò?è????¢?í1??¢1??y?¢1??a?¢1?·??ao?e???o?àí???£
????1?¢ ??o??á1?μ?μè???à?¨£o
????è?2?ààeíμ???o??á1?°′?±1¤??o?×ü·?£???·??a?°ì?ó??±?¢?°ó?e??±?¢?°?eμè?±?¢?°óe′yìá???±?¢?°?±eèìá???±??μè??£?2¢×÷è??a???¨£o μè?? ì?ó?e? ó?e? ?eμè óe′yìá?? ?±eèìá??
??????o?×ü·? 95·?ò?é? 85¨d95·? 70£-84·? 50£-69·? 50·?ò??a
????2?¢ ??o?μè??±èày????£o
????ì?ó?e?è?êy£o2?3?1y±?2???£¨·?1???£??±1¤×üêy10£¥ ó?e?è?êy£o2?3?1y±?2???£¨·?1???£??±1¤×üêy15£¥ ?eμèè?êy£o??±?2???£¨·?1???£??±1¤×üêy65£¥ óe′yìá??è?êy£o????±?2???£¨·?1???£??±1¤×üêy10£¥ ?±eèìá??è?êy£o????±?2???£¨·?1???£??±1¤×üêy10£¥
????×¢£o??o?áeè???ó?e??ò?±eèìá????£?±?e?í?ê±ìá1???ì?μ?êaêμòà?y
??????o?μ?ò?°?2ù×÷3ìeò£o
????1?¢ ?±1¤×??à£o°′???°??o?×??à±í?±£??±1¤????êêμ±μ???o?á?±í??ee×??ò?à1à
????2?¢ ?±?ó?÷1ü?′?à£o?±?ó?÷1ü???±1¤μ?±í????ee?′?à?£
????3?¢ ???ó?÷1ü?′o?£o???ó?÷1ü????o??á1??à1à£?2¢×?oóè??¨?£ 213??¨òé£o
????μ±?±?ó?÷1üó??à·?êyó??±1¤×??à·?êy2??àoü′ó,é??á????μμ??ê±£o
????1?¢ ?±?ó?÷1üó|è??±1¤±?×??í1?μ??-?ò?ù′?×??à
????2?¢ è??±1¤?ù′?×??à·?êy±??ˉ2?′óê±£??±?ó?÷1ü?éò???ee?′?à£?2¢?ò???±1¤μ????ó?÷1ü?μ?÷?é??
????3?¢ μ±?±1¤×??à·?êyó??±?ó?÷1ü·?êy3???μμ??é?μ?2?±e£??¨òé?÷1üó|??ó????±1¤??ee??ì?£?2¢íê3é?°?¨e§??ì?±í?±
????μ±?±1¤×?oó??o?·?êy1éè??°?±eèìá???±?ò?°ì?ó??±ê±
????1?¢ ?¨òé???±1¤?÷1üó??±1¤??ee??ì?£?2¢íê3é?°?¨e§??ì?±í?±
????2?¢ è?óe±?òa£??éáíía????ì?μ?êaêμ?μ?÷£?×÷?a??o??á1?μ?213?2?á??£ ×¢£o??o??ü?ú?é???¨?a£o?a?è?¢???è?¢?ê?è
????1?¢ ??o?éê??ê??aá?ê1??o????èíêé??ˉoí?ú??o?1y3ì?e???y×?μ?1??a?¢1??y?¢o?àí??éè?¨μ?ì?êa3ìeò?£
????2?¢ 2?ê?ó??±?ó?÷1üì?a???o??úèyoí?á1?oó£?è?óeòìòé£??é?è?ò2????÷1üìá3?éê??£?óé2????÷1ü??eee-μ÷£?è?2????÷1üe-μ÷oóè?óeòìòé£??é?òè?êa??2??ˉ?±?áìá3?éê??£?óéè?á|×ê?′2???ר?±??eeμ÷2ée-μ÷?£
????3?¢ ??o?éê??μ?í?ê±±?e?ìá1???ì?μ?êaêμòà?y?£
????1?¢ 1???????o??á1?ó??ú???òìù?à1ò13£?°′?±1¤μ??ê?è??o?3é?¨???±1¤μ??°??1¤×ê??eeμ÷??£?μ÷???-?òè??a£o
????£¨1£?ì?ó??±1¤£o?-?òé??ú???òìùé?μ÷ò???
????£¨2£?ó?e??±1¤£o?ú???òìù2?×÷μ÷??£??ú?ú?áêêμ±ê±£??é×÷?°???úéy′|àí
????£¨3£??eμè?±1¤£o?ú???òìù2?×÷μ÷???£
????£¨4£?óe′yìá???±1¤£o?ú???òìù2?×÷μ÷??£?μ?áe?a?ê?e??o????ó?£
????£¨5£??±eèìá???±1¤£o?ú???òìù?aμ÷ò???£??òáe?a?ê?e??o????ó?£
????2?¢?ê?è??o??a?°óe′yìá??àà?±?±1¤μ?′|àí
????£¨1£? ?ú???òìù?y2?μ÷??£??ú?ê?e??o??°2?×÷?úéy′|àí
????£¨2£? è??ê?e??o??ù?à?a?°óe′yìá???±£??ò?ú???òìù?aμ÷ò???£?è?μè???ú?°óe′yìá???±??é?£??ò?ú???òìù2?μ÷??£?ò2?é°′?y3£3ìeò×÷?úéy′|àí?£
????£¨3£? è??ê?e??o??ù?à?a?°óe′yìá???±£??ò?úμú?t′??ê?è??o?ó??à?a?°?±eèìá???±£??ò1???ó?′??±1¤?a3yàí?ˉó?1¤1??μ?£
????3?¢?ê?è??o??a?°?±eèìá??àà?±?±1¤μ?′|àí
????£¨1£? ???±1¤?ú???òìù?ú?ê?è??o??áê?oó?aμ÷ò????£
????£¨2£? í?ê±£?è??ú?ê?e??o??°£?1???ó????±1¤??ó?o???μ??ú£??ò???±1¤ó?1?????ó??úaúoó£?1???2??ù??ó??£?ú?a?ú??£????±1¤?ú???òìù?àó|?aμ÷ò???
????£¨3£? è??ú?ê?e??o?ê±£?1???ó????±1¤??ó?o???è??′μ??ú£??ò???±1¤??ee?ê?e??o?£?è?è??à?a?°óe′yìá???±?ò?°?±eèìá???±£??ò1???ó?′??±1¤?a3yàí?ˉó?1¤1??μ£?è??à?a?°?eμè?±?òò?é?μè£??ò1????ìe???ó?£?μ??ú???òìù?úμú?t′??ê?è??o??aê??°2?×÷μ÷???£
????1?¢±?è?3??ü3?μ??·eeoí?ü3?μ??¨e§£?±?è?3???2?μ??·eeoí??2?μ??¨e§£????±1¤??ee??±eó???·?£?ê1ó?e?è?2?í?ó±??3?£?
????2?¢á??a×é?ˉ?e????è?μ??·eeoí?¨e§????2¢ìá1??¨éèe?μ?·′à?£?è??±1¤??3t1???????1¤×÷μ??à??£??aμàé???????μ??úí?oíòa?ó£??aμà1???ó?e??±1¤μ?±ê×?oíòa?óê?ê2?′£?
????3?¢°??ú1üàí???????ˉ?aê?è??±ò?óeμ??yè·ee?a£?′ù??é???oí?aê??±1¤μ?óee§3?e?μ?1μí¨£?ìá??1üàí?¨e§£?
????4?¢á??a?±1¤?à?μoí?ìóyμ?eèòa£??a1???μ??à?μ·¢?1????ìá1?òà?y?£
????5?¢1???μ?e?3ê??2??¢?±1¤?úéy?μ?°?¢?ú??μ÷?ˉ?¢?±?eμèìá1?è·?eóeó?μ?òà?y£?
????1?¢???à3é?¨??×üoó??ò????±1¤?¢1üàíè??±·?±e??ee?yì?·?2?oí??eò£o?°10%ó?e?£?15%á?o?£?65%ée?é£?10%2?£?×?oó10%??2??£
????2?¢?°10%ó?e?μ??±1¤×÷?a?óe??ò?úéyμ????ó£??°15%μ??±1¤????óèò?′?e?μ?èùótoí???ê?±à??£×?oóμ?10%×÷?a?μ???ò???1o?í?μ????ó?£
????3?¢?°10%×÷?a??è?è?2?′¢±??a£?è?á|×ê?′2?????o?2????÷1ü?a′?2?·??±1¤×÷?°òμ·¢?11???oí??μ?£?í?ê±×÷?a1?????òa?ú??ìá°?ê×òa??a????ó?£
????4?¢oó20%×÷?a??μ??à?μ?ìóyoí????μ????ó£?è?á|×ê?′2?????o?2????÷1ü?a′?2?·??±1¤ìá1??ìóy?¢?à?μ?¢1¤×÷?¨e§????μè?à1?μ???μ??£
????5?¢??óú2?°′1??¨oíòa?ó??o?1¤×÷£??¥·′1??¨ìá1?eé?ù×êá?e??¢£??°????2?á?ee?aμ?£???°′??°ù·???o????èμ??à1?1??¨?±3í?£
客服經(jīng)理績(jī)效考核方案 客服經(jīng)理的績(jī)效考核量表篇七
????1?¢?aá?1????¢óee§μ??à???í·tè??±μ?1¤×÷òμ?¨?¢1¤×÷?üá|oí1¤×÷ì??è£??°ê±?à?y??2?£?????1¤×÷·?·¨£??¤à??ù?è′′ó?£?ó??ˉ??ì??í·tí??ó£?′ó??è???ìáéy?í·t?êá?oí?óòμe§ò?£?ì????¨±???o?·?°??£
????2?¢???í·tè??±??eeμ?òμ?¨??o??á1???×÷?a±?1?????eeè??±e?×êμ÷???¢?à?μ1????¢?°???úéyoí?ú??μ÷?ˉμ???2?òà?y?£
????3?¢???¨e§??o?èúè?1???1üàí1y3ì£??ú??o??ee?3é?±1¤ó?1??????ò1μí¨μ???쨣?????1üàíe§aê?¢í??ˉ1???á?o???×÷?£
????±?×?1????¢1??y?¢òyμ??¢?¤à?μ??-?òêμê????à£??í·tè??±μ????à?á1???ó?1???òμ?¨oí??è?òμ?¨?±?ó1ò13£?òμ?¨???àò2??×÷?ae?×êμ??÷òa2???òà?y£??±?ó???¨×???è?ê?è??£
????ò?òμ?¨??o??a?÷£??à?a??o?e?ê?2¢ó?à′??ee×?o???á?£?ò??ó??o?e§ò?×?′ó?ˉ?£
????±?·?°?êêó?óú±?1????ùóeμ??í·tè??±£????à1?2????o?eè?×???êμê?£?óèò?è???a?êμ£?è?óeì?êa?é??2?±?°′ê±êμê?μ?£?eè?°ê±???a£?áí×???a??£
?????ùóú?í·t?ú??ì??ê£??í·tè??±μ??¨e§??o???êμee?a?è??o?£???ò??a×÷?aò?????o?μ¥??£???ì???o?ê±??′yéìò飨???aμ??a???ò?a?a?a3?£??£
?????¨e§??o???±êê??±1¤1¤×÷òμ?¨?¢1¤×÷?üá|μ?á??ˉe?ê?£?í¨1y?÷á??ˉ??±êμ???á??éò?ì????í·tè??±μ?1¤×÷òμ?¨?¢?üá|oíì??è?£?ùóú?í·t?ú??×?éíμ?1¤×÷e??êoí1¤×÷?úèy£??í·tè??±?¨e§??o???±ê?÷òa·??aò??a????·???£o
????1?¢??±êíê3éaê?£??±êíê3éaê£??′ì??¨?a?úí¨1y?í·tè??±êμ?êíê3éμ??úê???ó??????ùòaíê3éμ??úê???????μ?±èaê£?±íê??aêμ?ê?úê???/?????úê???£?è?aíò/?a?£
????2?¢?ˉμ¥×a?ˉaê?£?ˉμ¥×a?ˉaê£??′1??í?ò?í·t?ˉμ¥·t??μ?è?êyμ?×????aμ¥è?êyμ???±èaê£?±íê??a×????aμ¥è?êy/?ˉμ¥è?êy?£
????3?¢×????aμ¥3é1|aê?£×????aμ¥3é1|aê£??′1??í?a?¨μ¥μ?è?êyμ?×???????è?êy????μ?±èày£?±íê??a×???????è?êy/?aμ¥è?êy?£
????4?¢?íμ¥???£?íμ¥??£??′ì??¨ê±???ú?????í?§1oaò±?μêéì?·μ????è£?ê?±?íúíúa?êμ?ò×???????μ??úê?×ü??ó??aμ¥????μ??í?§×üè?êy????μ?±èày£?±íê??aì??¨ê±?ú?ú?úê?×ü??/?????í?§è?êy?£?ü3?·?ì???á??í·tè??±μ??í?§?×oí?èoí1¤×÷?üá|?£
????5?¢íúíú???′aê?£íúíú???′aê£??′?í·tè??±í¨1yíúíú×÷3????′μ??í?§êyó?×ü?ó′yμ??í?§êy????μ?±èaê£?±íê??a???′?í?§êy/×ü?ó′y?í?§êy?£è????ùóe?ó′yμ??í?§??óèò????′£??ò???′aê?a100%?£
????6?¢íúíú?ìó|ê±???£íúíú?àó|ê±??£?????ò?′?×??í?§?ˉμ¥μ??í·t×÷3???ó|?aò?1y3ì????μ?ê±??2?μ??ù?μ?£ò?°?à′?μ£?40??μ??ìó|ê±??ê??à???y3£μ?£?×?μ?êìá·μ??í·t?á°é?ìó|ê±???????ú20~30??£??ü?±?ó1??μ×????í?§ì??èoí?í?§1??μμ???3??£
????7?¢e-?ú?ú??·t???£±?????×÷?aò???1¤×÷?é??μ?2???£??á?ù?y??ì??é??×???ì?μ÷???£
????8?¢?′eeá|?£?′eeá|£??′?í·tè??±ì??¨ê±???ú?ùíê3éé????÷1ü??′úè???μ??é??£?±????òóéé????÷1ü?ùóú?í·tè??±1¤×÷êμ?é×÷3???á?£??3óè·??μ?£
????é?ê??÷????±ê?÷òaòà?y?í·tè??±μ?êμ?ê1¤×÷?é??£?òà?y?í·t?¨e§1üàí?μí3£¨è?£o3àí????·£??ù??ó|êy?y??eeí3???£′?ía£??úêμ?ê???à?e3yá??÷1ü?áo??í·tè??±êμ?ê1¤×÷±í??×÷3??à??ía£??í·tè??±×?éíò2óe×??àμ?è¨á|oíè¨à??£×???μ???o??á1???ê???é?ê??÷????±ê???à?á1?μ?×?o??à???£
????1?¢??o???±?e?êì?¤?¨e§??o????è?¢á??ˉ??±ê?°??o?á÷3ì£?êìá·ê1ó??¨e§??o?1¤??£?2¢?ú??o??¢?3?μμ?1y3ì?e?°ê±ó?±???o???£¨?í·tè??±£?1μí¨£?á|?ù?í1??¢1??yμ?íê3é???à1¤×÷£?±£?¤???à1¤×÷μ??3à??¢óee§?a?1?£
????2?¢??o???òà?????¨μ???o???±ê?°±ê×?£??ù?y?÷?í·tè??±?ù??ó|μ??÷????±êêy?y?°1¤×÷±í??óèò??à1à?¢′ò·?£??3óè?÷????±êò???ì?·??μ?£
?????????í·t?à1àaú·?100·?£????e??±êíê3éaê??30%£¨30·?£?£??ˉμ¥×a?ˉaê??30%£¨30·?£??¢?aμ¥3é1|aê??10%£¨10·?£??¢?íμ¥????5%£¨5·?£??¢íúíú???′aê??5%£¨5·?£??¢íúíú?ìó|ê±????5%£¨5·?£??¢e-?ú?ú??·t????5%£¨5·?£??¢?′eeá|??10%£¨10·?£??£
????ò?é?3ìeòíê?áoó£??1eèòa?±1¤×?3?×??ò?à?¨£??÷1ü?o?eè?ò2eèòa?áo??±1¤1¤×÷3é?¨?°??ê±±í?????±1¤×?3??í1??à?¨?£?±1¤×??àoí?÷1ü?à?¨ò2??×÷?a??è?×???μè???à?¨?°?±3íμ?`2???òà?y?£
????3?¢???÷??±????à??μ??÷??±ê??o?·??μ??ee?ó×ü£?2¢óé??μ?μí×÷3???eò?£?ù?y?ó×ü·??μ£????í·tè??±·??a3????í·t?¢?e???í·toí?????í·tèy??μè???£???eá?′????à?e£?·??μ???ú90·?ò?é?μ?£????í·tè??±?í·tμè????±??¨?a?????í·t£?á?′???o?·??μ???ú80·?~90·?????μ?£??í·tμè???¨?a?e???í·t£?á?′????ú70~80·?μ?£??òêó?a3????í·t?£±???o??????eò?′???o?×ü·?μíóú70·???????óèìáe?2¢??eeé??è·?ì?£??-??μ?è?μíóú70·?????óèò?ì?ì-?£?í·tè??±??o?μè??2?í?£??ù??ó|μ?e?×ê?????¢?ú???±?eμèò22?í?£????ú1?à?′′ó??ù?è?£
????4?¢213??¨ò飨′yéìòé£?£o
??????ò????è?ò??ò??ê?è?1???ùóú±??×???ú?í·t?±1¤μ?×üì?1¤×÷òμ?¨£??à??3????è?ò?ê?è?°×????í·tר?±?±?¢?°ó?e??í·tר?±?±è??é??£????e×????í·tר?±??è?ì??í·tè??±μ?±èày2?μ?3?1y5%£?ó?e??í·tר?±±èày2?μ?3?1y10%?£??μ?′?àà?±????????ò?ì?±e?±à?£?è?°?·¢ì?±e1?à??±?ò?±à?a?ó??£
?????a±£?¤?í·t??o????èμ?íêé?oí??o??á1?μ?óee§?¢1??y£?ì?′?éè?¨??o?éê???aò?ì?êa3ìeò?£??óú2????°?÷1ü?o?eè?×?3?μ????à?á1?£?è?óeòìòé£??±1¤?é?±?ó?ò2????÷1üìá3?éê??£??èóé2????÷1ü??eee-μ÷£??-e-μ÷è?óeòìòéμ?£??é?ò1???è?êa2???ìá3?éê??£?óéè?êa2???ee??ì?μ÷2é£?óèò?e-μ÷£??eêμ±£?¤???à?á1?μ??í1??¢1??y?£
????1?¢ò?é??ù×??à1à?á1????±?óó?e?×ê?¢ìáéy?±?e?°oó?ú?à?μ?¢?°???úéy1ò13£???ì???o?μè???à?¨?°?±à?±ê×?è??a±í£o??o?μè???à?¨?°?±à?±ê×?
????í¨1y???í·tè??±??ee?¨e§??o??°????±êíê3éaê?¢?ˉμ¥×a?ˉaê?¢?aμ¥3é1|aê?¢?íμ¥??μè1??ü??±êμ??à?¨£?±?óú?°ê±·¢???÷?í·tè??±μ?ó?áó?ù?ú£??°ê±?ú??£?òòê?à?μ?£?2¢í¨1y???§μ???°àoíêêμ±μ??à?μà′??21?ì°?£?ìáéy??è??üá|oíí??óá|á??£1?????òà??ì??¨ê±?ú??o??à?¨?á1???óè±í??ó?òì??ò????êoí??é?é?μ??§3?oí1?à?£???ì??¤à?e?ê?è?ìáe??¢ìá1??à?μ?ú?áoí?ú??ìáéyμè£?ò?′?à′1?à??í·tí??ó?ù?è′′ó?£?×·?ó×????£??ì???±ê??á?·?·¨?°?ì°?·????ê?????t?eê?ày?£
????2?¢?¤à?·?·¨
????3?¢3í·£·?·¨£¨êó×?éí?é?????¨£?
?????-??o?×ü·??μ?ú70·?ò??a£??-??μ??¢?ìóy?t?÷????2???£??????1??ó??£
客服經(jīng)理績(jī)效考核方案 客服經(jīng)理的績(jī)效考核量表篇八
?????°ê±?¢1??yμ????±1¤ò????è?úμ???ì?1¤×÷?é????ee?à1à£????¨3é?¨£?·¢???êìa£?±?×??ààí?àμ??¢?±·£óe?èμ??-?ò£?êμ??μ÷?ˉ?±1¤1¤×÷?y??e??¢?÷?ˉe??¢ìá??1¤×÷e§aêμ???μ?£?????í¨1y?±1¤??e§aêμ??y??1¤×÷ê12??????èí?1?è???μ?ò??3à?íê3é£?′ó??′?μ?μ?éì2??a1???òμ?¨×?3??ü′ó1±?×ó?í??ˉμ???????±ê?£
????ò?è????¢?í1??¢1??y?¢1??a?¢1?·??ao?e???o?àí??£?ò??±1¤êμ?ê1¤×÷?eμ??í1?êaêμ?a?ù±?òà?y
????±?·?°??÷òaêêó?óúμ?×óéì??2?ò??-í¨1yê?ó??ú??2ì£?×a?yoóμ??yê??±1¤?£
??????o?·????è??o?oí?ê????o?á?àà?£
???????è??o?ò?ò??????裨èy???a£??aò???o??ü?ú?£
?????ê????o?ò?ò??ê?aò?????o??ü?ú?£
?????aá?±£?¤1????¢1??y?¢?í1??¢è???μ??-?ò£???o?êμee?±1¤×??à?¢í?êa?¥?à?¢?-àí?′?ࣨ?±ê?£?£?è?·???á¢ì?ê?μ????àì????£
????2?í?μ?1¤×÷?ú??ê?2??üó?í??ùμ?±ê×?è¥??o?μ?£??ù?y2?í?μ?1¤×÷?ú???°?ee??ê£????¨3??ü?í1?·′ó|?±1¤êμ?ê1¤×÷?¨e§μ?μ???o?±ê×??£
????1???μ???o?±ê×??÷òaê?′ó?-óa(chǎn)òμ?¨?¢1¤×÷ì??è?¢è??°?üá|?¢í??óe-×÷??·???£?2?í?1¤??μ??±1¤£?????o?±ê×?μ?è¨??ò22?ò??ù£???ì?è¨??·???è??a£o
?????ú?aà?ì?±eeèòaìáμ?ò?μ?μ?ê?,?aà?μ??-óa(chǎn)òμ?¨?÷òaê????±e??¢á?oíe??¢?êá??±,??êμ?ê2ú?·?úê?????×÷?aò???2???±ê×?,òò?aμ?éì2?μ??÷òa1¤×÷?°?e???o?eμ??±e??¢?±?aò??é,×????ü°??àéùe??¢×a?ˉ3é?úê????òê??úê?2?μ?o?e?1¤×÷?°?eoí??±ê?£
?????±1¤×??à£-?μí?êa?¥?à£-?μ?-àí???à
????±?×¢:1¤×ê?á11: ?ù±?1¤×ê+?¨e§1¤×ê+òμ?¨ìá3é?£